At this time, Buoy Watersports, LLC ships merchandise only to locations within the continental United States. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier. Buoy Watersports will select the most cost-effective shipping carrier at the time of purchase. You will be notified via email regarding the carrier and be provided with a tracking number and delivery instructions if applicable. All shipping prices are flat fees listed for deliveries within the Continental US only and will ship from Chandler, Arizona. Orders will generally ship within 3-5 business days of payment beginning on the first business day following payment. Shipping and transit days are business days only, Monday through Friday. Depending on geographic location, most customers can expect their order in 5-10 business days once shipped.
Buoy Watersports has a 30-day Return/Refund policy.
We strive to provide you with the best quality products at an affordable price. However we know that sometimes products are either not exactly what you expected or you ordered the wrong product. If that is ever the case, you can return the product and we will refund your money subject to the following return/refund policy.
- In accordance with the terms of this policy, we offer returns within 30 days from the date of purchase. You may return your product for a refund. We charge a 20% restocking fee on all returns.
- Returned items must be in like-new condition with no visible signs of wear and tear.
- They must be returned with all of the originally included parts and accessories.
- We will inspect the returned product when it arrives at our warehouse. If the product is found to be in not like new condition, or if any originally included parts or accessories are missing, we may reduce the refund amount to account for these issues.
- You are responsible for all return shipping costs. If you need a pre-paid shipping label, please contact us and we will email a label to you. The cost of return shipping will be deducted from your refund.
To file a for a return/refund online, click here to our CONTACT US page.
Procedures for Returning a Product
To initiate a return, please complete the following steps:
- Fill out our Contact Us Form online with all the necessary information
- We will get back to you within 48 business hours to ask for information and images to confirm the product is in like-new condition.
- If your product is to be returned, you will receive an RA (return authorization) number via email regarding your return.
- Our customer service department will contact you regarding your return within 48 hours of submitting your Return/Refund Form. They will provide you with the return address and, if required, a return shipping label.
- Please return all items to Buoy Watersports to the address provided by our customer service department. You must include all originally included parts and accessories along return form and RA number.
- Once the product arrives at warehouse, we will inspect the item to ensure the product is in like new condition and is not missing any parts or accessories.
- A refund will be processed within seven business days after we receive the returned product. An email confirmation will be sent to you once the refund has been issued.